Outside Entertainment Allowed?
Outside entertainers or professional photographers are strictly prohibited and will not be granted access to our facility.
Am I Allowed To Bring My Own Birthday Cake?
Yes!! With every party package booking you may bring a professionally baked cake and/or cupcakes, please be able to provide your guests with food safety information as provided. Other alternatives that we have seen brought in for guests include donuts and candy bar cakes. We DO NOT allow homemade cakes or ice cream and DO […]
Will Party Service Be Provided?
You have access to a Day-of shared party team member who is available to assist with any questions you may have. Ultimately all staff is ready and available if needed.
When Should I Have My Guests RSVP?
Please finalize your Deluxe Party Package guest count by the date specified within the google form. Typically this is 3-5 days before your party. If there is RSVP uncertainty party hosts may add child packages on the day of the party for up to 5 additional children. Birthday Bash Party Packages include a maximum of […]
When Do We Start Planning?
The Birthday Bash Party Package – with this event there is no pre-planning, you just book and show up! The Deluxe Party Package – Ten days before your party Scramble will be reaching out to you via email for party details. Please complete the google form that will be linked in this email by the […]
We Just Had The Best Customer Service Experience! Who Should We Tell About It?
Everyone! You can post a review on Google, email us at firstname.lastname@example.org, or fill out a Compass Card review form at either of our locations.
Can I Bring My Own Food To A Birthday Party?
Outside food and drinks are not allowed past entry, however birthday party hosts may bring in a professionally made birthday cake and/or cupcakes. If you or anyone in your party has food sensitivities or allergies, please reach out to us at email@example.com (Alexandria) or firstname.lastname@example.org (Falls Church) so that we can accommodate you and your […]
What Is Your Mask Policy?
Per current CDC guidelines, masks are highly encouraged but not required.
Can I Stay At Scramble After The Party?
At this time we are not allowing party re-entry. Party Hosts are responsible for ensuring all party guests exit Scramble at the party end time. A late fee of $50 will be charged to any party whose guests remain at Scramble 15 minutes past the agreed end time of the party.
Return To Play After Food?
There is no return to play after pizza or cake is served. This helps keep our equipment clean and prevents over-excited little ones from having accidents. We ask for your help in ensuring your guests remain in the party room once pizza or cake is served. A late fee of $50 will be charged to […]