FAQs

What Is Your Mask Policy?

Per current CDC guidelines, masks are highly encouraged but not required.

Can Adults Keep Their Shoes On?

Everyone is required to take shoes off and leave socks on.

How Long Can We Stay?

Your paid entry is for 2 hours of play. On quieter days we do not enforce this time limit. We reserve the right to limit time at Scramble on busy days.

Can I Drop Off My Child And Pick Them Up After Play?

You are required to stay with and supervise your child for the duration of your stay.

Can I Leave And Come Back In?

If you need to grab something from your car or need to step out to take care of something quickly, you’re welcome to leave and return without paying twice. However, if you are gone past 10 minutes, you will have to repay the entrance fee.

We Just Had The Best Customer Service Experience! Who Should We Tell About It?

Everyone! You can post a review on Google, email us at scrambleinfo@goscramble.com, or fill out a Compass Card review form at either of our locations.

Can I Bring My Own Food?

Outside food and drinks are not allowed past entry, however, if you or anyone in your group has food sensitivities or allergies, please let a Front Of House team lead (wearing a blue shirt) know so that we can accommodate you and your guests.

I Have Party Questions!

Great! We’re happy to provide an answer. First, please see our separate section on our party page with FAQS specifically for parties. If your questions are still not answered, you can email us at events@goscramble.com for the Alexandria location and eventsfc@goscramble.com for the Falls Church location and we’ll get back to you as soon as we can!

Do We Need To Bring Socks?

Socks are required to be worn to play at Scramble. No shoes or bare feet are allowed in the play areas. This helps ensure that all areas of Scramble stay clean. If you forget socks, don’t worry we’ve got you covered! Scramble has socks to purchase for all ages.

Where Can I Purchase A Gift Card?

You can purchase them at either of these links and they can be used interchangeably at any location.

Alexandria Gift Cards: https://squareup.com/gift/785XRJKAQXFNB/order

Falls Church Gift Cards: https://squareup.com/gift/ML6G8PW14MV4V/order

No Reservations Needed To Play!