Outside Entertainment Allowed?
Outside entertainers or professional photographers are strictly prohibited and will not be granted access to our facility.
Am I Allowed To Bring My Own Birthday Cake?
Yes!! With every party package booking you may bring a professionally baked cake and/or cupcakes, please be able to provide your guests with food safety information as provided. Other alternatives that we have seen brought in for guests include donuts and candy bar cakes. We DO NOT allow homemade cakes or ice cream and DO NOT provide refrigeration storage of cakes or cake-cutting services.
Will Party Service Be Provided?
You have access to a Day-of shared party team member who is available to assist with any questions you may have. Ultimately all staff is ready and available if needed.
When should I have my guests RSVP?
Please finalize your Deluxe Party Package guest count by the date specified within the google form. Typically this is 3-5 days before your party. If there is RSVP uncertainty party hosts may add child packages on the day of the party for up to 5 additional children.
Birthday Bash Party Packages include a maximum of 10 children, including the birthday child, and a maximum of 10 accompanying adults. The maximum guest count for this package is 20.
All outstanding invoices must be paid prior to arrival.
When do we start planning?
The Birthday Bash Party Package – with this event there is no pre-planning, you just book
and show up!
The Deluxe Party Package – Ten days before your party Scramble will be reaching out to
you via email for party details. Please complete the google form that will be linked in this
email by the date requested. Phone communication is also available the week leading up to
Alexandria location: email@example.com
Falls Church location: firstname.lastname@example.org
Are you hiring?
Yes! We are hiring multiple roles for both locations. Email email@example.com to apply!
We just had the best customer service experience! Who should we tell about it?
Everyone! You can post a review on Google or Yelp, or fill out a Compass Card review form at either of our locations.
Can I Bring My Own Food?
Outside food and drinks are not allowed past entry, however birthday party hosts may bring in a professionally made birthday cake and/or cupcakes. If you or anyone in your party has food sensitivities or allergies, please reach out to us at firstname.lastname@example.org (Alexandria) or email@example.com (Falls Church) so that we can accommodate you and your guests.
We are able to offer a variety of options from our Scramble Café and Deluxe Party Hosts may pre-order from our Deluxe Party Menu.